Arts & Humanities AV Store

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Announcements

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• Under no circumstances can we accept drop-ins/walk-in bookings, this includes staff.

• Bookings must be made at least 24 hours in advance and can be made up to 30 days in advance of the collection date.

• All queries must be directed to ahavstore@mmu.ac.uk. The team will respond to you within 24 hours.

• All equipment bookings must be collected from the AV Store. You must adhere to the exact date and time for collection and return.

• All bookings must be made through Connect2. Please do not email the AV Store requesting bookings.

• Fines will be issued for late equipment.

• You will not be issued with any equipment without your staff/student ID card.

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Booking Process for Equipment Use During University Breaks

If you require equipment for use during university breaks such as Summer, Spring, and Winter breaks, please follow the outlined booking procedure below:

• Please obtain authorisation for long-term bookings by emailing the AV Store.
• Create the booking yourself within the 5 working days preceding the required date.
• Email the AV Store with your booking reference number, specifying the exact return date and time.

Upon receipt of your email, we will extend the booking on your behalf and provide confirmation directly to your inbox.

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Other infomation

• Any payments for late or damaged equipment can be paid through E-Store payments.
• Staff/Students cannot use equippment for any paid freelance work. All equipment must be used for University purposes only.
• We do not provide any AA or AAA batterys.
• If you wish to return equipment earlier than initially scheduled, please email the AV Store or call us directly. If emailing, kindly await our response.

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Password Reset

To change your password simply login to a PC and then press CTR-ALT-DEL and select change password from the menu. You can then enter a new password and log off. Then logon with your newly set password and try Connect 2 again.  If you are not at university then you can call 01612474646 and ask IT&D to change your password for you or visit this link below:

Microsoft Online Password Reset

Help

To borrow from the AV Store students must complete an online induction.

Q: Why can’t I sign into the booking system at all?

A: Double check you are using the correct Connect2 page and username and password. The username is your ID number and your chosen password. If you haven’t already chosen a password then it will be your default one (For example your date of birth, 10April24). The password is the same password you use to log in to your emails. If this is correct and still not working contact IT services and request a password reset.

Q: Why can’t I book the equipment I want?

A: Not all equipment is available to all users.  There are some restrictions based on course and/or year, and some access requires you to have completed the specific induction process for that equipment.
You will need to complete the AV Store induction to borrow any equipment.

Q: I’m not part of the Arts & Humanities department, can I still book and use the equipment?

A: Equipment and facilities available through this booking system are not available to everyone at the University, they are restricted to courses.

Q: Where can I collect equipment booked from the AV Store?

A: AV Store Chatham 1.19, Faculty of Arts and Humanities

Q: Can you make a booking for me?

A: Users are responsible for making their own bookings however staff can advise if users are having difficulties. 

Q: I successfully completed the AV Store induction and the quiz and still don’t have access! Why not?

A: It can take up to 48hrs to process student accounts. Online induction has been open and accessible since the start of term. We will endeavour to process quicker than this, however, please do not contact the AV Store unless more than 3 working days have passed. You will receive email confirmation when this is complete.

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Policies

AV Store — Code of Practice

AV Store - Code of Practice

AV Store Code of Practice

The Code of Practice sets out the terms and conditions which apply to students and staff of the Manchester School of Art at Manchester Metropolitan University who borrow specialist equipment from the AV Store.